Cancellations, Returns and Exchanges at MountMyMonitor.com



Please submit all requests for a returns or cancellation or exchange by email. Just reply to any email received from our store and place your request.

  • By receiving all requests in writing, we are assured that there is no mis-communication, and the return is processed as efficiently as possible
  • Once your return request is received, we will contact you to coordinate for the return

CANCELLATIONS

We are more than happy to cancel your order as long as the order has not been shipped. If the order has already shipped, please refer to our return policy below. In some cases it may take up to a full business day to get the order cancelled at the shipping warehouse.

RETURNS AND EXCHANGES

30 DAY RETURN POLICY
You may return an order within 30 days from date of original order (as long as the products are not marked non-returnable non-refundable).
In order for us to obtain an RMA (return merchandise authorization) from the shipping warehouse, we will need to know the specific condition of the order.
  • Has the order been opened?
  • Has the product been removed from the packaging and set up (been used)?
  • Is the back in it's original box/packaging, ready for the return trip to the warehouse?
Please provide this information as part of your return request. If not, we will reach out and request this information.
A restocking fee may be applicable depending on the individual policy of the shipping warehouse; please refer to restocking fee section below for further information. Once we receive an RMA for your order, a return shipping label will be provided to return your order to the shipping warehouse.

SHIPPING CHARGES
Customer is responsible for all shipping charges relating to the return of an order; including any duties/taxes for international orders. For returns within the United States, a shipping label will be provided and the cost for the return shipping will be deducted from the amount of your return.


NON-CANCELLABLE / NON-RETURNABLE
Some shipping warehouses do not allow for product returns. If a product is non-returnable, it will be clearly displayed on the product page you are ordering from.
You will find a product notice, showing the product is non-refundable/non-returnable, in four different places during the fulfillment process, see them listed below.

  • On the product page on our website for the customer to clearly see during the selection process
  • In the shopping cart as you checkout
  • On the order receipt email that is generated immediately after the purchase
  • On the order confirmation email showing the order has been processed and is ready for shipping

RESTOCKING FEE
Once your order is returned and processed at the shipping warehouse, a restocking fee will be assessed.
  • All returned orders are subject to a minimum 5% restocking fee
  • Different shipping warehouses have different restocking fee policies
  • The condition of the order upon it's return has a direct correlation to the amount of the restocking fee charged
  • Be sure to repackage the order exactly as you received it to avoid the product being damaged on the return trip
  • Damage in transit is the biggest reason for larger restocking fees
  • If the damage is too extensive, the shipping warehouse may charge a restocking fee up to 100% of the order (in cases where the product is not sellable as new)
  • If a 100% restocking fee is assessed, the shipping warehouse will provide supporting pictures showing the salability of the product

OPEN-BOX RETURNS

Once the order has been opened, and the product removed from the packaging, the return value of the product will potentially decrease. Additionally, if you assemble the product and put it in to use, the value will continue to decrease.

A return will only be approved if the product is in new/sellable condition. If the warehouse receives an order and the product is not in new or sellable condition, two outcomes are possible.
  • A larger restocking fee will be assessed in order to return the product to new/sellable condition
  • No value will be given for the return and the product will be discarded.
Even if the product is in sellable condition before returning the order, but is not returned in its original packaging, damage can occur during its return trip to the warehouse. The product components can rub against other components, causing damage, and making the product unsellable. For this reason, returns will not be approved if they are not in the original packaging.


EXCHANGES
An exchange is basically a combination of a return and a new order. Once you have advised of the replacement product, we will create a new order and send to you for approval. As soon as the returning product has been checked in, a credit notice and refund will be issued (see return policy above).


WARRANTY RETURNS/REPLACEMENT
MountMyMonitor.com is a sales organization and does not offer warranty support on any products purchased from our website. If a product is defective, it is the responsibility of the product manufacturer to provide warranty support.
  • You can report the defective product to us, or directly to the product manufacturer. Either way, a short video will be needed so that the manufacturer can make a determination of the product defect.
  • Once the manufacturer has determined that a product is defective, they will arrange for the replacement of the defective product.
  • If you choose not to have a defective product replaced but instead would like to receive a refund, then after the manufacturer has verified that the product is defective, our return policy will apply (see return policy above).
If the order is damaged during shipment, see shipping damage alert at the bottom of this page.


INTERNATIONAL RETURNS
For international returns, special conditions apply. Unlike orders shipped within the United States, a UPS return label will not be supplied. It is instead the responsibility of the customer to ship the order to the address in the United States provided on the RMA (return merchandise authorization).
  • All shipping costs must be paid by customer including any duties/taxes
  • The receiving warehouse will reject any COD (cash on delivery) shipments
  • All other conditions of an order return will apply; refer to 30 day return policy above

SHIPPING DAMAGE ALERT!

If you received an order that has visible damage, immediately take a picture or pictures of the damage and notify us and provide pictures. We will contact the shipping warehouse and request an order replacement.

  • You have 10 days to notify us lf damage at time of delivery
  • Once a claim has been filed, it can take up to four weeks to get the issue resolved
  • With your approval, we will create a new order and reship the product
  • Once the return product has been processed, we will process a credit for the returning product